Service Support

If you encounter problems, you can contact us through the following ways, we will have a dedicated person to serve you

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With a professional sales elite team, we will provide you with customized, comprehensive, and humanized overall heating solutions in pre-sales consultation, and answer questions about products, systems, and functions.

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Serve attentively, serve the world
Nationwide warranty, full-day service


When you purchase Xinfan products, you have already enjoyed the three-year warranty service provided by Ping An Insurance Company of China. If any non-human damage occurs during the use of the product, Xinfan will provide 24-hour responsive service and provide you with free replacement service anytime and anywhere.


All-day warranty —— Security services have no boundaries;

24-hour door-to-door service —— Free replacement service;


Every order will be strictly in accordance with the process. After you purchase Xinfan's products, we will provide 7X24 hours a dedicated docking service, and send you product system installation instructions anytime, anywhere.


Realize the docking with major international logistics lines, covering 80% of the global logistics network, which can meet the convenient and fast response mechanism and meet the needs of customers for goods. Perfect warehousing and distribution realize a one-stop worry-free logistics system.


Nationwide warranty, full-day service

A Good Life Starts With Xin!

In the development of more than 20 years, Xinfan's footprint has spread all over Germany, Italy, Ukraine, Russia, Serbia, Hungary and other European countries as well as some South American countries. Xinfan has used its strength to break the outside world's doubts about "Made in China" time and time again. Insist on putting product quality in the first place.

Copyright @ 2021 . All rights reserved.Zhejiang ICP No. 2021020489